The other day I wrote about Customer Service and the fact that its pretty bad in many areas.
Today I want to give you some tips so you can give your customers better service whether they are new or existing.
You need to learn how to:-
- communicate with all types of people
- ensure your attitude is the right one
- feel confident in yourself so you are confident with customers
- ensure that you have the correct body language
- get along with management and your peers
- present yourself in the appropriate way for the job
- use correct language
- put yourself in the customers shoes
- listen to the customer
- deal with difficult people
- develop skills that you didn’t have previously
- make yourself more employable in a customer service role
- get yourself promoted
- love what you are doing
All jobs have an aspect of customer service so its very important to ensure we are well equipped to do this.
Give me an email if I can help you be better and giving better customer service.
Have a great week.
