These are just some of the comments we have received about our courses:
Thinking Styles
- This course has really made me think about myself and how I get along with others and how I can use this information to do my work so much better
- The course has made me think about my selling skills and using Thinking Styles will help me greatly to service my customers better and sell more
- Loved the whole concept - really made me think!!! Why didn't I do this years ago?
Project Planning
- I now feel more confident with dealing with projects at work
- Really helped me to sort out a plan of attack and where to start. What a great course!
Time Management
- Great Course, very helpful to help get ideas to make the most of my time.
- Practical, very helpful, easy to understand.
- A lot better than I expected and a lot more involved.
- Found this very useful and followed on from the Project Management session well
- Great day - learnt heaps of new strategies.
Customer Service courses:
Advanced Customer Service
- The best thing for me was learning about how to deal with difficult customers
- Customer service is important. More people should do this course, especially manager/owners of businesses
- I found it was great sharing ideas and getting new ideas
Professional Telephone Skills
- I have attended a course taken by Sandra Anderson and I really appreciated her enthusiasm and learned a great deal with how to deal with customers both on the phone and face to face, especially enjoyed the difficult customer part and also the "what we can do for you" part rather than "what we cannot do". She is a very postive person which makes you feel positive as well. She puts everything in perspective and gets you to see different situations in a different light, once again great course. - Mark Wright, Palmfeild Motors
- I came here not knowing anything about call centres. It's only my first lesson and already I'm leaving with a lot of information
- I so learnt where I was going wrong!!!
- I learnt so much, especially how to keep the caller happy with my service
Key Service Skills
- Enjoyed general discussions
- The great thing about his workshop is the reinforcing of customer service work ethic
- Give you good ideas/techniques for handling disgruted customers
